Refund & Return Policy

At Anivelle Divine Chamber, your satisfaction is very important to us. We want every customer to feel confident when shopping at our store. If you are not completely happy with your purchase, please review the following guidelines on how to request a return or refund.

1. Eligibility for Refunds & Returns

You may request a return or refund if:

• Your order arrives damaged or defective
• An incorrect item was delivered
• The product you received does not match your order or description

To be eligible, items must be unused, in their original packaging, and returned within 7 days of receipt. Please keep your proof of purchase.

2. How to Request a Return or Refund

1. Contact us within 7 days of receiving your item. Email support@anivellevelvet.online or call +63 909 397 9840.
2. Provide your order details, a short explanation, and clear photos if applicable.
3. Our team will review your request and guide you through the next steps.

3. Refund Process

Once your return is approved and we receive the item in its original condition, we will process your refund promptly. Refunds will be issued using your original payment method, unless otherwise agreed. Please allow 3–7 business days for the refund to reflect in your account.

4. Non-Refundable Items

• Perishable goods (e.g., opened food or beverages)
• Personal care items that have been opened or used
• Sale, clearance, or special order items unless damaged or incorrect

5. Exchanges

If you prefer, you can request an exchange for the same product or a different item of equal value. We will do our best to accommodate your request, subject to stock availability.

6. Policy Updates

Anivelle Divine Chamber may update this policy from time to time. Please refer to this page for the latest information.

7. Contact Us

For any questions about your order, returns, or refunds, please contact us:
Email: support@anivellevelvet.online
Phone: +63 909 397 9840